UNITED CAPITAL TRUSTEES APPOINTS NEW CEO
- Service Restoration: Unity Bank Plc has restored its services and resumed the collection of duties for cargoes from licensed customs agents and freight forwarders.
- Previous Issues:
- Downtime: The bank experienced a system breakdown from September 2, 2024, which prevented agents from capturing jobs and paying customs duties.
- Impact: The system issue led to complaints from the Africa Association of Professional Freight Forwarders and Logistics of Nigeria (APFFLON), as agents incurred demurrage and rent on cargoes at seaports and airports due to the inability to complete transactions.
- Bank’s Response:
- Upgrade: Unity Bank upgraded its server, and service has been restored.
- Apology: The Head of Corporate Communications, Mr. Matthew Obiazikwor, issued an apology for the inconvenience caused and confirmed that the system maintenance was successfully completed.
- Challenges Faced:
- APFFLON’s Complaint: Frank Ogunojemite, President of APFFLON, highlighted the difficulty of switching banks because cargoes are captured by customs using Unity Bank. The breakdown led to demurrage accrual on cargoes, and Ogunojemite called for compensation for the losses incurred.
- Cargo Impact: Approximately N120 billion worth of cargo was reported to be trapped due to the system failure.
- Bank’s Commitment:
- Service Assurance: Unity Bank reiterated its commitment to providing exceptional service and addressing any issues promptly.
- Previous Issues:
- Downtime: The bank experienced a system breakdown from September 2, 2024, which prevented agents from capturing jobs and paying customs duties.
- Impact: The system issue led to complaints from the Africa Association of Professional Freight Forwarders and Logistics of Nigeria (APFFLON), as agents incurred demurrage and rent on cargoes at seaports and airports due to the inability to complete transactions.
- Bank’s Response:
- Upgrade: Unity Bank upgraded its server, and service has been restored.
- Apology: The Head of Corporate Communications, Mr. Matthew Obiazikwor, issued an apology for the inconvenience caused and confirmed that the system maintenance was successfully completed.
- Challenges Faced:
- APFFLON’s Complaint: Frank Ogunojemite, President of APFFLON, highlighted the difficulty of switching banks because cargoes are captured by customs using Unity Bank. The breakdown led to demurrage accrual on cargoes, and Ogunojemite called for compensation for the losses incurred.
- Cargo Impact: Approximately N120 billion worth of cargo was reported to be trapped due to the system failure.
- Bank’s Commitment:
- Service Assurance: Unity Bank reiterated its commitment to providing exceptional service and addressing any issues promptly.
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