Manager Of McDonald's Franchise In Peru Says Faulty Machines Caused Deaths.
The general manager of the company that operates McDonald's
restaurants in Peru told local television that the beverage machine at the
restaurant, where two employees were fatally electrocuted last weekend, had
experienced an electrical fault but it was not reported to the company's
maintenance department.
This is coming after the company announced that its black
franchisees were beginning to pull out of the chain as its total revenue is was
quite lesser than that of the whole McDonald's franchises.
On Saturday (December 21) afternoon, about 80 individuals
including the relatives of the two employees who were killed protested against
McDonald's (NASDAQ: MCD) in a suburb of Lima.
José Andrade, the general manager of Arcos Dorados Peru
(NASDAQ: ARCO), which has the franchise for all the McDonald's restaurants in
Peru, told the Peruvian television station, Canal N on Friday night: "The
information, unfortunately, that the machine was not working and giving people
shocks was only known within the local managers and was not escalated so that
immediate action could be taken." The police said that the two employees
who were killed, Alexandra Porras, 18, and Carlos Gabriel Campo, 19, were
electrocuted last Sunday in Pueblo Libre, a district of the capital, while cleaning
the kitchen.
On Saturday afternoon, the protesters carried posters which
contained the victims' photos and slogans reading: "Justice for Alexa and Gabriel,"
who relatives said were a couple who had been working for the fast-food chain
for several months.
Elizabeth Carmona, a lawyer who was acting in defense of the
victims´ relatives, said she had asked the prosecution on Friday for McDonald’s
and Arcos Dorados representatives in Peru to be detained. She said, "The
evidence of the criminal experts has determined that a power leak caused the
deaths."
Rocío Zapata, Gabriel's mother, claimed that the restaurant
did not offer proper training to its employees. "Who is going to give back
our children?" she said.
On Wednesday, Arcos Dorados, which owns and operates
McDonald's Corp (MCD) restaurants throughout Latin America, said it had shut all
29 McDonald's Peru restaurants to conduct safety inspections.
The company disclosed that even though it paid “competitive”
salaries, it also took seriously concerns raised about working conditions and
that workers’ shifts never exceed eight hours. Andrade said, "What we have
been able to determine through internal investigations is that at least 24
hours before this happened, it was known that the machine was presenting
problems. What they ought to have done is to stop using the machine, even
disconnect it. This has hit us all very hard and we are working hard to review
all our processes, all our protocols, to ensure such a thing does not happen
again."
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